Slack routing & escalation.
Use the correct channel rather than DMing leadership. If you are not in one of these channels, message Jessica directly.
#deliverables-team-flags
Build requests, build status and deliverable questions. Tag Athena to create a task when required.
#acquisity-comms-feedback
Acquisity access, how-it-works questions, bugs and product feedback.
#acquisity-refunds-request
Request any promo codes or refunds related to the Acquisity platform.
#athena-feedback
Record, ticketing, product-label, linking, merge and UI issues in Athena.
#campaigns-questions / #campaigns-team-requests
Campaign questions, campaign requests and updates.
#internal-tech-issues
General internal tooling issues and bugs to flag.
#onboarding-flags
Where other departments flag things related to clients so onboarding can action them.
#onboarding-call-review
Call reviews — recordings, feedback and coaching on your calls.
#onboarding-team-general
Main internal team channel for the onboarding specialists and Jessica (Department Head).
#onboarding-cs-show-alerts
Alerts when a client misses a meeting or is late to a meeting.
#onboarding-eods
Onboarding end-of-day reports.
#onboarding-notifications
Review and manage notifications when a client pays for a product, so their onboarding is sorted and they can actually start onboarding.
@Jessica - [Client Name] - [one-sentence blocker]. Tried: [what has already been done]. Client status: [calm / frustrated / refund risk]. Need: [decision / access / status / senior on call].